Brand Terms
Last updated: September 2026
In plain English: here's what this means for you as a brand.
Managed and new self-serve campaigns are paid to Creamatch. For new self-serve campaigns, Creamatch handles creator and eligible partner payouts from the commercial split accepted before selection. Older campaigns explicitly labelled client-direct keep their original payment terms.
1. Campaign submission
You submit a campaign brief (deliverables, audience, references, deadline). You are responsible for the accuracy of your brief and for responding to creator and manager requests in good time so production can proceed.
2. Prepaid escrow model
Creamatch generally operates on a prepaid model. You pay first; funds are held and released against delivery. For eligible managed campaigns, a 10% deposit is payable to unlock your matched creator shortlist, and the remaining balance is due once you confirm your creator lineup, before production. The 10% deposit is credited towards your total. New self-serve campaigns use the confirmed creator-booking total after lineup selection and normally require full payment before production, unless Creamatch approves a written credit term. Creators are paid out according to the applicable campaign settlement terms.
2A. Self-serve creator payments
For new campaigns labelled self-serve, the confirmed creator-booking amount is collected by Creamatch. Each creator sees and accepts their gross amount, the Creamatch transaction fee, any consented partner share and net payout before selection. Production begins only after payment or an approved credit term.
An eligible client may request an exact due date, subject to the amount-based term ceiling and finance approval shown in the campaign. If an approved term becomes overdue, production and new creator selections may be paused until it is settled. Older campaigns explicitly labelled client-direct continue under their original direct-payment, late-penalty and dispute terms.
3. Pricing & SST
All prices are in Malaysian Ringgit (MYR) and subject to 8% Service Tax (SST). SST Registration Number: W10-2509-32000588. SST is shown separately on your invoice.
4. Amendments
You may request up to 2 amendment rounds per deliverable, within the agreed scope of your brief. Changes beyond the original scope may be quoted separately.
5. Delivery timeline
We target a 14-day delivery window per campaign from creator confirmation. Timelines can vary with campaign complexity, amendment rounds, and your response times.
6. If delivery fails
If a campaign cannot be delivered, we will first work to re-match or re-produce. Where delivery is not possible, refund eligibility is governed by our refund policy (see below). Because funds are held in escrow until delivery, your deposit is protected against non-delivery.
7. Refunds
Refunds are governed by our Cancellation & Refund Policy — including the 24-hour window from successful payment, a 1.5% processing fee on approved refunds, and management discretion for exceptional cases.
8. Payment processing
Payments are processed by Stripe (FPX, debit/credit cards, and supported e-wallets). We do not store your card or banking credentials. For self-serve creator payouts, the creator's bank details are encrypted at rest, disclosed only to the owning brand for a due payment, never shown publicly, and each access is logged.
9. Account termination
We may suspend or close brand accounts for non-payment, abuse, fraud, or breach of these terms.
Contact
Vantora Creative Sdn Bhd (202501019613 (1621026-X))